What controls are there on a service provider setting their fees for users? 

The primary control on service providers and their fees is that they operate in a competitive market. Charging users excessive amounts will put their market share at risk; while cutting costs may give them an edge over their competitors. In the Netherlands, where a similar system has operated for over a decade, service fees are significantly lower than the UK.  

In order to ensure transparent pricing, the NPP will also set procedural requirements for service providers: 

  • They must maintain a transparent pricing policy, available online. 
  • They must inform users when relevant service fees are changing.  
  • They cannot price discriminate based on e.g. what car a person is driving. 

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